We accept various payment methods including UPI, cards, and COD. All transactions are secure.
This Privacy Policy describes how SREE HAYA FOODS and its affiliates (collectively “SREE HAYA FOODS, we, our, us”) collect, use, share, protect or otherwise process your information/personal data through our website http://sreehayafoods.com/ (hereinafter referred to as Platform).
Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
Collection
We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship. This includes, but is not limited to:
- Information provided during sign-up such as name, date of birth, address, mobile number, email ID, proof of identity or address.
- Sensitive personal data with consent such as bank/payment information, biometric data, etc.
- Information related to your transactions on our Platform or third-party partner platforms.
- Behavioral data, preferences, and feedback provided on our Platform (aggregated and analyzed).
We are not responsible for the privacy practices of third-party business partners. Please review their privacy policies. Never share personal banking information if contacted by someone claiming to be from SREE HAYA FOODS. Report such incidents to law enforcement immediately.
Usage
We use personal data to:
- Provide the services you request
- Assist sellers and partners in order fulfillment
- Enhance customer experience and resolve issues
- Send updates, offers, and marketing communications (with opt-out option)
- Prevent fraud, enforce terms, and conduct analytics
Your access to services may be affected if permission is not granted for certain uses.
Sharing
We may share your personal data with:
- Group entities, affiliates, and corporate partners for providing products/services
- Third parties such as sellers, service providers, payment partners, logistics providers
- Government and law enforcement agencies, if required by law
- Other users or the public in good faith for protection of rights, or legal enforcement
Security Precautions
We adopt reasonable security measures to protect your data. Despite our best efforts, internet transmission may not be fully secure. By using the Platform, you acknowledge these risks. Users must safeguard their login credentials.
Data Deletion and Retention
You may delete your account via your profile settings or by contacting us. Deletion may be delayed due to pending services. Once deleted, access is lost. We retain data only as long as necessary or as per applicable laws, and may keep anonymized data for research purposes.
Your Rights
You may access, update, or rectify your personal data using platform features.
Consent
By using our Platform or providing data, you consent to its collection and processing. If you provide data of others, you confirm your authority to do so. You also consent to being contacted for purposes defined in this policy via SMS, email, or call.
You can withdraw your consent by writing to the Grievance Officer with the subject “Withdrawal of consent for processing personal data”. We may verify the request and deny services if essential data is not shared.
Changes to this Privacy Policy
Please review this Privacy Policy periodically. Updates may occur, and we will notify you of significant changes as required under applicable laws.
Grievance Officer
Insert Name of the Officer:
Designation:
Insert Name and Address of the Company:
Contact us:
Phone:
Time: Monday – Friday (9:00 – 18:00)
