We offer refund / exchange before handing over order to delivery partner of your purchase. If order has been handed to the delivery guy, you will not be offered a return, exchange or refund of any kind.
In order to become eligible for a return or an exchange:
- The purchased item should be unused and in the same condition as you received it.
- The item must have original packaging.
- If the item was purchased on sale, it may not be eligible for a return / exchange.
Further, only such items are replaced by us (based on an exchange request) if they are found defective or damaged.
You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of products would be identified to you at the time of purchase.
For accepted exchange / return request(s), once your returned product / item is received and inspected by us, we will send you an email to notify you of the receipt of the returned / exchanged product. If the same is approved after a quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.
